Terms of Use
7 November 2026
Who can use EllaDate
You must be 18 or older. By creating an account you confirm your age. We close accounts that we believe belong to minors and we do not refund them.
What this service is
EllaDate is a chat dating service. You create an account, pick a profile and talk. Credits pay for messages, photos, voice notes and gifts inside the product. Nobody here asks you for documents or for contact outside the site.
Credits
Credits are prepaid units used inside the product. Every action (message, voice note, photo, story reaction, gift) shows its cost before you send it. They have no cash value, are not transferable and are not redeemable for money. Purchased credits that are not used never expire while your account is open. Promotional bonuses (welcome credits, free messages, installing the app, turning on notifications, daily rewards) are not purchased: they may be adjusted or have a time limit, and that never affects purchased credits.
24h Pass
The 24h Pass is a one-time payment (Pix or card). For 24 hours from the moment the payment is confirmed, your text messages do not use credits. Photos, voice notes, gifts and story reactions keep their normal cost. Fair use applies: up to 300 messages a day and 120 an hour, and automated or repeated messages are charged normally. It does not renew automatically. Purchased credits never expire and are not touched by the pass.
Payments and currency
Purchases are paid by Pix (Brazil) or by card. The price is charged in Brazilian reais (BRL). Outside Brazil the store may also show an approximate value in your own currency as a convenience: it is an estimate from a public daily exchange rate, not the amount charged. Your bank or card issuer may apply its own exchange rate and fees. Card payments are processed by our payment provider, LofyPay, using the secure fields of Stripe, so we never see your card number. Credits are released only after the payment provider confirms the payment.
Acceptable use
Do not use the service to discuss sexual content involving minors, to threaten or harass, to plan crimes, or to attempt to extract our prompts or systems. We terminate accounts for this without refund and report what the law requires.
Availability
The service is provided as is. Models and features may change. We may suspend access for maintenance or abuse.
Termination
You can delete your account at any time, under Account, Security. Deleting removes your conversations and their memory. Unused credits are forfeited on voluntary deletion, except where consumer law gives you a right of withdrawal (for example, 7 days from purchase in Brazil and 14 days in the European Union), in which case unused credits can be refunded to the original payment method.